Privacy policy

TMH Industries Inc. Privacy Policy

This Privacy Policy applies only to TMH Industries Inc. and explains how www.tmhindustries.com (“the Site”, “we”, “us”, or “our”) collects, uses, and protects your personal information when you visit the Site or make a purchase.

 

 

1. Personal Information We Collect

Device Information

We automatically collect certain information when you access the Site, including:

  • Web browser version

  • IP address

  • Time zone

  • Cookie information

  • Pages viewed and search terms

  • How you interact with the Site

Purpose:
To load the Site properly, improve performance, and understand how visitors use the Site.

Source:
Automatically collected using cookies, log files, tags, and similar technologies.

Disclosure:
Shared with Shopify, our ecommerce platform provider.

 

 

Order Information

When you place an order, we collect:

  • Name

  • Billing address

  • Shipping address

  • Payment information (processed securely by third-party payment processors)

  • Email address

  • Phone number


Purpose:

  • Process and fulfill orders

  • Arrange shipping

  • Send invoices and order confirmations

  • Communicate with you

  • Detect and prevent fraud

  • Provide customer service and updates

Source:
Provided directly by you.

Disclosure:
Shared with Shopify, payment processors, and shipping providers as necessary to complete your order.

 

 

Customer Support Information

We may collect additional information you provide when contacting us for support.

Purpose:
To respond to inquiries and provide assistance.

Source:
Provided directly by you.

 

 

Minors

The Site is not intended for individuals under the age of 18.
We do not knowingly collect personal information from minors.
If you believe a minor has provided us with personal information, please contact us so we can remove it.

 

 

Sharing Personal Information

We may share personal information with:

  • Shopify, which powers our online store

  • Shipping and logistics providers

  • Service providers who help operate and maintain the Site

  • Law enforcement or regulatory authorities, when required to comply with Canadian laws or lawful requests

We do not sell personal information.

 

 

Using Personal Information

We use personal information to:

  • Provide and deliver products

  • Process payments

  • Arrange shipping

  • Communicate with you

  • Improve our services and website

  • Send product updates or promotions if you opt in

  • Detect and prevent fraud

 

 

Cookies

Cookies help us remember your preferences and understand how visitors use the Site.
You may disable cookies through your browser settings, but doing so may affect site functionality.

 

 

Do Not Track

Some browsers send “Do Not Track” signals. Because industry standards are inconsistent, we do not change our data collection practices in response to these signals.

 

 

Security

We take reasonable administrative, technical, and physical measures to protect your personal information from loss, unauthorized access, or misuse.
No online system is completely secure, but we follow best practices to safeguard your data.

 

 

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page.

 

 

Contact Information

If you have questions about this Privacy Policy or wish to request access, correction, or deletion of your personal information in accordance with applicable Canadian privacy laws, please contact us:

Email: info@tmhindustries.com
Phone: (403) 899-9244

Mail:
TMH Industries Inc.
3240 11 Street SE
Calgary, AB T2G 3G8
Canada