ROK Round Mouth Shovel

Thank you for shopping at TMH Industries! We understand that sometimes you may need to return an item. This policy outlines the conditions under which you can return your purchase for a refund.

Non-refundable Items:
• Bulk bags, bulk aggregate, artificial grass, sod, sandbags, glow aggregates, hardscape tools, and shipping costs are non-refundable.

Important Information Regarding Bulk & Perishable Products:

Final Sale: Due to the nature of bulk and perishable products, we are unable to offer refunds or exchanges on these items once they have been picked up or delivered, provided the product you receive matches your order. This includes (but is not limited to) all mulch, rock, sand & gravel, soil, firewood, decorative rock, boulders, and sod.

Delivery Inspections: For deliveries, please inspect the product before the driver unloads it. If for any reason you change your mind before the product is unloaded, you may order a replacement product for an additional delivery fee. If you refuse the product before it has been unloaded and do not want a replacement product, your delivery fee remains non-refundable.

Refundable Items:
• Unopened and unused retail products are eligible for a full refund within 14 days of purchase.

To be eligible for a refund, your items must be in their original packaging, unused, and with all tags and labels attached.
You must also present a valid receipt or proof of purchase.

Return Process:
• Bring your unwanted item(s) and receipt to the TMH Industries store.
• Speak with a customer service representative who will assist you with the return process.
• Refunds will be issued to the original form of payment used for the purchase.

Please Note: We reserve the right to deny any return that does not meet the above criteria.